Got a question?
Frequently asked questions.
Can't find your answer below? Call Michael on 0458 241 242 or send us a message.
Buying
Yes. You'll need to register and verify your identity before placing a bid or making a purchase. Verification is a one-time step - once done, you're set for every future purchase on the platform.
A flat 5% buyer premium (plus GST) is added to the hammer price at checkout. This is the only fee buyers pay - there's no registration fee, no membership, and no hidden charges.
Payment is collected securely through our escrow system within 24 hours of winning a lot. Funds are held in a regulated trust account until the seller confirms the item is ready for collection, then released within 3 business days.
Yes - contact the vendor directly through the listing, or ask us to arrange an independent pre-purchase inspection. We recommend inspecting any item you're serious about, especially for higher-value machinery.
Contact us within 48 hours of collection if there's a material discrepancy between the listing and the actual item. Funds are held in escrow during this window. Our team mediates disputes and, where the listing was genuinely misleading, can arrange a partial or full refund.
Yes. Most listings accept offers. The seller can accept, decline or counter, and you are notified by email and SMS. Every offer made on a listing is shown on the listing page (amounts only, never names), so you can see where the bidding stands.
Once your purchase is confirmed you receive a tax invoice by email. It shows the amount due and the payment details, usually a bank transfer (EFT). Pay by the due date on the invoice; items must be paid for before they can be collected.
GST is added to the price when the seller is registered for GST, and the listing says so ("10% GST added"). The 5% buyer's premium always attracts GST. Example: a $10,000 item from a GST-registered seller costs $10,000 + $1,000 GST + $500 premium + $50 GST = $11,550. From a seller who is not registered, it costs $10,000 + $500 premium + $50 GST = $10,550.
Collect by the date shown on the listing or your invoice. If none is given, contact the seller as soon as you have paid to arrange a time. You are responsible for loading and transport unless the listing says the seller can help with loading, so bring suitable equipment and straps.
Yes. Unless the listing says otherwise, items are sold as-is, where-is, with no warranty. Read the description carefully, ask questions through the listing, and inspect before you buy, especially for machinery.
Yes. We can source freight quotes from specialist machinery carriers across Australia. You can request a quote at checkout or contact us before bidding if you need a freight estimate first.
Selling
Yes. There are no upfront listing fees, no monthly subscriptions, and no per-photo charges. You only pay anything if your item sells - and even then, it's the buyer who pays the 5% buyer premium, not you.
Standard listings stay live until they sell, are withdrawn, or you close them. Auction lots follow the auction timeline set by the auctioneer.
Yes. You can list on multiple platforms simultaneously. If your item sells elsewhere first, just withdraw the listing here - no penalty.
Payment lands in your nominated bank account within 3 business days of the buyer confirming receipt. We handle the escrow - you don't chase the buyer.
No. You can sell whether or not you're GST-registered. You'll be asked at listing time whether GST applies to your sale - this flows through to the buyer's invoice automatically.
Yes. Use the clearing sale enquiry form on our home page or clearing sale page and Michael will contact you to talk through cataloguing, photos, timing and how the sale will run.
Yes. For auction lots you can set a reserve, the lowest price you will accept. It is not shown to bidders while the auction is running. If bidding does not reach it, the lot is passed in and stays listed so buyers can keep making offers.
Up to 12 clear photos in daylight: all four sides, the cab or controls, the hours meter or odometer, the serial or identification plate, tyres and tracks, and any damage. Listings with good photos get more offers.
Yes. When an offer comes in you can accept it, decline it or send a counter offer. Once you accept, the sale is confirmed and the buyer is invoiced.
Yes. Create a dealer account to manage multiple vendors and listings from one dashboard. You get a full accounting ledger, automated invoices and credit notes, and access to the live auction platform - all at no extra cost.
Auctions
Live auctions run on our platform with real-time audio and video from the sale. You bid from any device - desktop, tablet, or phone. Lots are called in order and the hammer falls when bidding stops. The winning bidder pays within 24 hours through our escrow system.
A clearing sale is an on-farm auction of all or most of a property's plant and equipment - typically run when a farmer is retiring or selling up. Lots range from large machinery to hand tools and sundry items.
Yes. Our live bidding platform lets you bid from anywhere in Australia. You watch the auction in real time via video stream and bid with a single click. Freight can be arranged after the sale.
You need a verified AuctionsNOW account. Find the auction you want on the auctions page, click Register, and you're in. Registration is free.
A reserve is the lowest price the seller has agreed to accept. It is not shown while the auction is running. If bidding reaches the reserve the lot sells to the highest bidder; if not, it is passed in.
A lot is passed in when bidding does not reach the reserve. On AuctionsNOW a passed-in lot stays listed after the sale: its highest bid is shown and you can still make an offer, which the seller can accept, decline or counter.
An unreserved lot has no reserve price, so it sells to the highest bidder on the day, whatever the final bid.
Winning a lot is a binding commitment. Non-payment may result in the lot being re-listed, a ban from future auctions, and recovery of any costs incurred by the vendor. If you have a genuine emergency, contact us immediately.
Account & Verification
Verification protects everyone on the platform - sellers know who's bidding, buyers know vendors are real. It's a one-time step and takes about two minutes.
A working email address and mobile number. Depending on your account type, you may also be asked to provide a driver's licence or ABN for dealer accounts.
Call Michael on 0458 241 242 or email support@auctionsnow.com.au and we'll sort it out manually. Verification should never block you from using the platform.
No. One account per person. Dealers and agents manage multiple vendors from a single dealer account - you don't need separate logins.
Still have questions?
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0458 241 242 · support@auctionsnow.com.au · Mon-Sat 7am-7pm AEST